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Retail

We grow to change prospective together:
we operate in 6 countries with more than 10 millions
customers. We combine market growth
with an increasingly complete offering. 

We purchase and sell electricity and natural gas to residential and business customers.
We offer to our customers electricity certified by European Guarantees of Origin and the option to enter into contracts that involve offsetting their CO2 Scope 3 emissions, i.e. resulting from natural gas consumed by customers.

Thanks to consistent and open dialogue with our customers, we are committed to finding out new solutions for our products and services, responding promptly to the needs of our customers and always acting as their ally throughout the process.

The offer we are proposing to our customers aims to reduce both their energy costs and the environmental impact of their consumption.
Our offer includes  a wide range of services for residential customers, such as solutions for heating and cooling, intelligent devices for "smart home" and home insurance solutions.
For our business customers, we offer our experience to identify the most suitable solutions for energy efficiency in our range, even with contractual models that do not provide for initial investments and management costs.

We are also supporting those who choose solar energy for themselves, for their community and for the environment.
We are leader in Italy for distributed generation, with  over 11,000 small photovoltaic systems installed as of June 2022.

Titolo modale

Testo modale

Strenghts

Objectives and projects

Power sales with Net Zero CO2 emissions by 2030 and gas sales with Net Zero CO2 emissions by 2040. Electricity: B2C sales fully decarbonized by 2022. All power sales decarbonized by 2030.

Power sales with Net Zero CO2 emissions by 2030 and gas sales with Net Zero CO2 emissions by 2040.

Gas: Availability of supply contracts with the Scope 3 emissions eliminated through offsets. 100% decarbonized gas by 2040.

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International expansion

Expansion of the customer base in international markets by 60% by 2025, leveraging a global brand and shared technology platforms.

Expansion of the customer base in international markets by 60% by 2025, leveraging a global brand and shared technology platforms.

Growth in
power market

We expect a 50% growth in the number of power customers by 2025.

We expect a 50% growth in the number of power customers by 2025.

Energy efficiency solutions

Increase of energy efficiency solutions for individuals, with progressive extension of the offer to all retail markets covered.

Increase of energy efficiency solutions for individuals, with progressive extension of the offer to all retail markets covered.

Development of the distributed generation market

Extension to all markets of the products and services aimed at prosumers (rooftop solar photovoltaic, storage systems and heat pumps) leveraging on a leadership position in distributed generation in Italy.

Extension to all markets of the products and services aimed at prosumers...

Development of the emerging energy communities market, expanding the number of prosumers, who produce power for the community’s self-consumption, maintaining the possibility to sell excess production to the grid.

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Self-generated electricity management

Increase of services for the management of power generated by customers, as part of our demand response solutions offering.

Increase of services for the management of power generated by customers, as part of our demand response solutions offering.

Renewables

Energy from new more sustainable sources: we are active with over 1.4 GW of installed capacity.

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E-mobility

We inspire new forms of mobility: we are one of the sector’s fastest growing companies with over 8,300 active charging points and other 38,000 points available through the app both in Italy and in Europe.

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