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Sustainability Strategy and
ESG Model

The five pillars of our ESG model: Governance, Climate and Emissions, Business Sustainability, People, and Communities.

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[...] We work daily on integrating our sustainability goals into our business model, as we believe this makes our offer unique and ready for the challenges of the energy transition as well as emerging trends in the energy market. We strongly believe in customer centricity and will continue with our policy of caring for them as we always have, supporting them with the clearness of our offers and trying to promote responsible consumption models thanks to accessible technological solutions that accompany it along its decarbonization path. We continue to view diversity and inclusion as core values, as well as fairness and transparency as the foundation of our relationships with customers and stakeholders. […]

[...] We work daily on integrating our sustainability goals into our business model, as we believe this makes our offer unique and ready for the challenges of the energy transition as well as emerging trends in the energy market. We strongly believe in customer centricity and will continue with our policy of caring for them as we always have, supporting them with the clearness of our offers and trying to promote responsible consumption models thanks to accessible technological solutions that accompany it along its decarbonization path. We continue to view diversity and inclusion as core values, as well as fairness and transparency as the foundation of our relationships with customers and stakeholders. […]

From Plenitude CEO, Stefano Goberti’s Message to stakeholders in the Sustainability Report 2022

 

The integration of our sustainability strategy and business model has produced a framework focused on sustainable growth objectives, standing on on five pillars: Governance, Climate and Emissions, Business Sustainability, People, and Communities. As a result, Plenitude is actively committed to contributing to 10 of the 17 Sustainable Development Goals (SDGs) defined by the United Nations 2030 Agenda.

Our five pillars

Governance

Governance is based on the Company's values, which guide the execution of activities according to the principles of integrity and transparency, promoting ethical behaviour and inclusive culture, and contributing to building a relationship of trust between the Company and its stakeholders.

Plenitude's Corporate Governance framework integrates sustainability into its business model, identifying internal bodies and roles of responsibility related to the definition and oversight of the sustainability strategy.

 

KPI

RESULTS 2022

CEO and top management long-term variable remuneration linked to ESG KPIs

 Introduced an ESG target weight of 35% in Eni’s 2020-2022 stock-based Long-Term Incentive (ILT) Plan 

 

Climate and emissions

To achieve Scope 1, 2 and 3 carbon neutrality by 2040, Plenitude set a decarbonization strategy based on increasing the installed capacity of energy production from renewable sources, offering energy solutions to reduce consumption, progressively offsetting CO2 emissions from gas combustion by customers and developing electric mobility services.

 

KPI

RESULTS 2022

% of electricity certified through European guarantees of origin[1] of total energy sold in Europe

66% (+41% vs 2021)

Renewable installed capacity

2.2 GW (+100% vs 2021)

Production of electricity from renewable sources

2.55 TWh (+166% vs 2021)

Emissions avoided through energy requalification upgrades

Approximately 57,000 tCO2eq[2] (+62% vs 2021)

Emissions avoided from energy production from renewable sources

1,211,000 ton CO2eq[3] (+136.5% vs 2021)

Scope 1 emissions

4,869 ton CO2eq (-0.8% vs 2021)[4]

Scope 2 emissions

3,608 ton CO2eq (+97% vs 2021)[5]

 

[1]The electricity residential customers consume does not come directly from renewable power generation plants. Instead, Plenitude acquires the Guarantees of Origin from third-party renewable energy producers to certify that power produced from renewable sources has been generated in quantity equal to the customer's annual consumption.

[2] Emissions avoided relating to requalification measures include CappottoMio, EPC and TEE, and refer to energy savings thanks to energy efficiency in buildings. For details on the calculation methodology, please refer to section 7.1.3. Calculation methods.

[3] For details on the calculation methodology, please refer to section 7.1.3. Calculation methods.

[4] The 2021 Scope 1 emissions figure changed from the total reported in the 2021 Sustainability Report. This was mainly due to the refinement of the data, where both combustion emissions and fugitive emissions of CO2+CH4+N2O (not included in last year's figure) were included, and the updating of the calculation methodology.

[5] The 2021 Scope 2 emissions figure of 2021 changed from the total reported in the 2021 Sustainability Report. This was mainly due to an update of the calculation methodology and the refinement of the data. Scope 2 emissions in 2022 increased from 2021 as a function of newly acquired plants.

 

Business Sustainability

Plenitude manages its operations with respect for all stakeholders, from suppliers to customers, and strives to use natural resources responsibly, pursuing a sustainable business model that integrates ESG throughout the value chain.

 

KPI

RESULTS 2022

 Customer telephone service satisfaction rate

86.7% (+0.8pp vs 2021)

Net Promoter Score[1]

 2.7x Italy Net Promoter Score in 2022 compared to 2018

New contracts signed digitally

88%[2] (+4pp vs 2021)

% of digital bills

40%[3] (+4pp vs 2021)

Acquisition of LEED (Leadership in Energy and Environmental Design) certification

Start of energy audits for building certification purposes (three Plenitude offices and five Flagship stores)

% of suppliers assessed using social criteria

100% (in line with 2021)

Strategic sustainable procurement schemes

Proceedings with ESG ratings equal to 82% of the Italian procurement

 

[1] Net Promoter Score (NPS) is an indicator that measures the probability that a customer would recommend Plenitude to a friend or a colleague, which helps assess customers’ satisfaction with the company.

[2] It includes Italy, France, Spain and Portugal, and Greece considering only the type of signature by contract (it does not include potential printed copies sent to the Customer).

[3] Includes Italy, France, Spain and Portugal, and Greece and Slovenia.

 

People

Plenitude values its people, guaranteeing paths of personal and professional growth, and protects their health and safety, as well as their psycho-physical well-being, in a climate that respects diversity and inclusion.

 

KPI

RESULTS 2022

Total employees as of 31.12.2022

2,347 (+15.8% vs 2021)

Staff composition as of 31.12.2022

55.1% men

44.9% women

Managerial positions in Italy and abroad held by women as of 31.12.2022

 39.1% of managerial positions in Italy and abroad held by women

Gender Pay Ratio

98% gender pay ratio[1] for total remuneration vs 97 in 2021 (+1%)​

Average training hours

27 (+8% vs 2021)

Total training hours

58.059  (+28% vs 2021)

Training hours in digital upskilling

 9,000 hours of digital upskilling, above 2022 target (+38%)

 

[1] Women vs men gender pay ratio calculated at the same role level and seniority. The same indicator calculated solely based on gender, called 'raw pay ratio', is 83 for fixed remuneration and 76 for total remuneration.

 

Communities

Plenitude is committed to creating shared value for society, spreading the culture of sustainable energy to expand people's knowledge and working with stakeholders to help the energy transition. For this reason, Plenitude strives to support local communities, by listening to their expectations and needs, collaborating to accelerate the transition to a more sustainable economic system.

 

KPI

RESULTS 2022

Articles published for educational purposes

55 articles published via Evolvere's Adesso Magazine

40 e-mobility articles published via Be Charge

Partnerships

Membership of Assobenefit

Participation in events

3 events (FirenzeRocks,

The Island Experience in Pantelleria, Primavera Sound in Barcelona)

>700,000 total admissions

Investments in local communities

Approximately 1.3 million (+5% over 2021)

Supported 10 projects against educational poverty in cooperation with Caritas Italiana

 

Climate and emissions

Business Sustainability

People

Communities
Governance Climate and emissions Business Sustainability People Communities

Governance

Governance is based on the Company's values, which guide the execution of activities according to the principles of integrity and transparency, promoting ethical behaviour and inclusive culture, and contributing to building a relationship of trust between the Company and its stakeholders.

Plenitude's Corporate Governance framework integrates sustainability into its business model, identifying internal bodies and roles of responsibility related to the definition and oversight of the sustainability strategy.

 

KPI

RESULTS 2022

CEO and top management long-term variable remuneration linked to ESG KPIs

 Introduced an ESG target weight of 35% in Eni’s 2020-2022 stock-based Long-Term Incentive (ILT) Plan 

 

Climate and emissions

To achieve Scope 1, 2 and 3 carbon neutrality by 2040, Plenitude set a decarbonization strategy based on increasing the installed capacity of energy production from renewable sources, offering energy solutions to reduce consumption, progressively offsetting CO2 emissions from gas combustion by customers and developing electric mobility services.

 

KPI

RESULTS 2022

% of electricity certified through European guarantees of origin[1] of total energy sold in Europe

66% (+41% vs 2021)

Renewable installed capacity

2.2 GW (+100% vs 2021)

Production of electricity from renewable sources

2.55 TWh (+166% vs 2021)

Emissions avoided through energy requalification upgrades

Approximately 57,000 tCO2eq[2] (+62% vs 2021)

Emissions avoided from energy production from renewable sources

1,211,000 ton CO2eq[3] (+136.5% vs 2021)

Scope 1 emissions

4,869 ton CO2eq (-0.8% vs 2021)[4]

Scope 2 emissions

3,608 ton CO2eq (+97% vs 2021)[5]

 

[1]The electricity residential customers consume does not come directly from renewable power generation plants. Instead, Plenitude acquires the Guarantees of Origin from third-party renewable energy producers to certify that power produced from renewable sources has been generated in quantity equal to the customer's annual consumption.

[2] Emissions avoided relating to requalification measures include CappottoMio, EPC and TEE, and refer to energy savings thanks to energy efficiency in buildings. For details on the calculation methodology, please refer to section 7.1.3. Calculation methods.

[3] For details on the calculation methodology, please refer to section 7.1.3. Calculation methods.

[4] The 2021 Scope 1 emissions figure changed from the total reported in the 2021 Sustainability Report. This was mainly due to the refinement of the data, where both combustion emissions and fugitive emissions of CO2+CH4+N2O (not included in last year's figure) were included, and the updating of the calculation methodology.

[5] The 2021 Scope 2 emissions figure of 2021 changed from the total reported in the 2021 Sustainability Report. This was mainly due to an update of the calculation methodology and the refinement of the data. Scope 2 emissions in 2022 increased from 2021 as a function of newly acquired plants.

 

Business Sustainability

Plenitude manages its operations with respect for all stakeholders, from suppliers to customers, and strives to use natural resources responsibly, pursuing a sustainable business model that integrates ESG throughout the value chain.

 

KPI

RESULTS 2022

 Customer telephone service satisfaction rate

86.7% (+0.8pp vs 2021)

Net Promoter Score[1]

 2.7x Italy Net Promoter Score in 2022 compared to 2018

New contracts signed digitally

88%[2] (+4pp vs 2021)

% of digital bills

40%[3] (+4pp vs 2021)

Acquisition of LEED (Leadership in Energy and Environmental Design) certification

Start of energy audits for building certification purposes (three Plenitude offices and five Flagship stores)

% of suppliers assessed using social criteria

100% (in line with 2021)

Strategic sustainable procurement schemes

Proceedings with ESG ratings equal to 82% of the Italian procurement

 

[1] Net Promoter Score (NPS) is an indicator that measures the probability that a customer would recommend Plenitude to a friend or a colleague, which helps assess customers’ satisfaction with the company.

[2] It includes Italy, France, Spain and Portugal, and Greece considering only the type of signature by contract (it does not include potential printed copies sent to the Customer).

[3] Includes Italy, France, Spain and Portugal, and Greece and Slovenia.

 

People

Plenitude values its people, guaranteeing paths of personal and professional growth, and protects their health and safety, as well as their psycho-physical well-being, in a climate that respects diversity and inclusion.

 

KPI

RESULTS 2022

Total employees as of 31.12.2022

2,347 (+15.8% vs 2021)

Staff composition as of 31.12.2022

55.1% men

44.9% women

Managerial positions in Italy and abroad held by women as of 31.12.2022

 39.1% of managerial positions in Italy and abroad held by women

Gender Pay Ratio

98% gender pay ratio[1] for total remuneration vs 97 in 2021 (+1%)​

Average training hours

27 (+8% vs 2021)

Total training hours

58.059  (+28% vs 2021)

Training hours in digital upskilling

 9,000 hours of digital upskilling, above 2022 target (+38%)

 

[1] Women vs men gender pay ratio calculated at the same role level and seniority. The same indicator calculated solely based on gender, called 'raw pay ratio', is 83 for fixed remuneration and 76 for total remuneration.

 

Communities

Plenitude is committed to creating shared value for society, spreading the culture of sustainable energy to expand people's knowledge and working with stakeholders to help the energy transition. For this reason, Plenitude strives to support local communities, by listening to their expectations and needs, collaborating to accelerate the transition to a more sustainable economic system.

 

KPI

RESULTS 2022

Articles published for educational purposes

55 articles published via Evolvere's Adesso Magazine

40 e-mobility articles published via Be Charge

Partnerships

Membership of Assobenefit

Participation in events

3 events (FirenzeRocks,

The Island Experience in Pantelleria, Primavera Sound in Barcelona)

>700,000 total admissions

Investments in local communities

Approximately 1.3 million (+5% over 2021)

Supported 10 projects against educational poverty in cooperation with Caritas Italiana

 

Stakeholder engagement and Materiality Analysis

For Plenitude, direct involvement of all stakeholders and constant dialogue are key elements in creating shared value and establishing relationships of trust, transparency, and integrity. For this reason, the Company gives a voice to all stakeholders each year by involving them in the definition of priority sustainability issues, striving to promote open and transparent dialogue to share information, values and vision.

In 2022, Plenitude updated its materiality analysis, the process of identifying sustainability topics relevant to the business and its stakeholders. The Company has adopted a methodological approach following new guidelines set by GRI Universal Standards 2021. In particularly, this introduced the concept of impact materiality or materiality of impact, described by 'GRI 3: Material Topics 2021'. The new process involves identifying material topics based on the significance (the level of benefit or severity), of the positive and negative impacts, actual and potential, that the organization provides or could provide to the economy, society (including human rights) and the environment.

 

Main stages

  • 1

    Analysis and understanding of the context and the organisation

    Preliminary analysis for the identification of topics relevant to Plenitude and the target sector, considering:
    - peers and comparable companies;
    - external context;
    - internal context.

     

  • 2

    Identification of impacts (inside-out)

    Analysis for the identification of current and potential negative and positive impacts that the Company generates or could generate in relation to the issues previously identified, considering:
    - peers and comparable companies;
    - external context;
    - internal context.

  • 3

    Assessment of impacts significance

    Selection of a positive and a negative impact for each potentially relevant topic.
    Evaluation, by means of an online questionnaire, of the mentioned impacts according to their significance by top management and over 1,200 stakeholders.

  • 4

    Prioritisation of topics based on the significance of their impacts

    Consolidation of the questionnaire results and drafting of a prioritised list of material topics based on stakeholders' perceptions of the significance of related impacts.

DOWNLOAD THE MATERIAL TOPICS DEFINITION
PLENITUDE
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Eni Plenitude S.p.A. Società Benefit

Company subject to the management and coordination of Eni S.p.A

Registered Office: Via Giovanni Lorenzini, 4
20139 Milan (MI)

Company Share Capital
€ 833.135.092,00 fully paid-in

Companies' Register of Milan - Monza-Brianza -
Lodi, Tax Code and VAT Number 12300020158
Milan REA Number MI-1544762

LEI Number: 81560041C853AE5B9057

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Company registered in the Single Register of Intermediaries (RUI) n. A00635427 of 08/06/2019
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